Refund Policy at MariGlenway
Last updated: March 1, 2023
Thank you for ordering at MariGlenway. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy is in place to ensure a fair experience for both the customer and our establishment. Below you will find detailed information about our refund and returns policy.
Returns
Given the perishable nature of our products, we typically do not accept returns. However, if there is a significant issue with the quality of the goods received, you are encouraged to contact us within 24 hours of receipt of your purchase to assess your situation and determine the appropriate response.
Refund eligibility
To be eligible for a refund, you must present the receipt or proof of purchase. Refunds are considered on a case-by-case basis and only applicable in instances where there is a proven fault with the product supplied.
If your order had an incorrect item, was missing an item, or contained products that were damaged upon delivery, we encourage you to 'contact us immediately' so that we can evaluate the circumstance and make it right.
Refunds (if applicable)
Once your complaint is received and inspected, we will send you an email to notify you of the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days, typically within 7 to 10 business days.
If you’ve done all of this and you still have not received your refund yet, please contact us at +39 06 1234 5678.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund, please contact us at mariglenway.site.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to mariglenway.site and send your item to: Via Napoli 24, Rome, 00186, Italy.
Shipping
To return your product, you should mail your product to: Via Napoli 24, Rome, 00186, Italy. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your exchanged product to reach you, may vary depending on where you live. If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund Policy, please contact us at +39 06 1234 5678 or visit our website mariglenway.site.